Privacy Policy

Last updated: March 16, 2026

StreamSnip is operated by StreamSnip LLC. For legal inquiries, contact legal@streamsnip.io

StreamSnip LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at streamsnip.io and our AI clip generation platform (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, username, and password when you create an account
Profile Information: Profile picture, streaming platform usernames, and preferences
Payment Information: Billing name, address, and payment card details (processed and stored securely by Stripe; we do not store your full card number)
Content: Stream URLs, video files, and other content you submit for processing
Communications: Messages you send to us via email or support channels

1.2 Information Collected Automatically

Usage Data: Pages visited, features used, clips generated, time spent on the Service, and interaction patterns
Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers
Log Data: IP address, access times, referring URLs, and error logs
Cookies and Tracking Technologies: As described in our Cookie Policy

1.3 Information from Third Parties

Streaming Platforms: When you connect your streaming accounts (e.g., Twitch, YouTube, Kick), we may receive profile information and stream data as authorized by you
Payment Processor: Stripe may share transaction status and limited payment information with us for billing purposes
Analytics Providers: Aggregated and anonymized usage data from our analytics tools

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process your content through our AI clip generation engine
Process payments and manage your subscription
Send transactional emails (account confirmations, billing receipts, service updates)
Send promotional communications (only with your consent; you can opt out at any time)
Analyze usage patterns to improve our AI models and user experience
Detect, prevent, and address technical issues, fraud, and abuse
Comply with legal obligations

3. Payment Processing

We use Stripe as our payment processor. When you make a purchase, your payment information is transmitted directly to Stripe via their secure, PCI-DSS compliant infrastructure. We do not store your full credit card number, CVV, or other sensitive payment data on our servers. For more information, see Stripe's Privacy Policy.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating the Service (e.g., Stripe for payments, cloud hosting providers, analytics services), bound by confidentiality obligations
Legal Requirements: When required by law, court order, or governmental authority
Safety: To protect the rights, property, or safety of StreamSnip, our users, or others
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
With Your Consent: When you explicitly authorize us to share your information

5. Data Retention

Account Data: Retained for as long as your account is active, plus a reasonable period after deletion for backup and legal purposes
Processed Content: Source content and generated clips are retained according to your plan's storage limits. Deleted content is purged from our systems within 30 days
Payment Records: Retained for up to 7 years as required by tax and financial regulations
Log Data: Retained for up to 12 months for security and troubleshooting purposes

6. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption in transit (TLS/SSL) and at rest
Secure cloud infrastructure with access controls
Regular security audits and vulnerability assessments
Employee access limited to a need-to-know basis

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and support our operations. For detailed information, please see our Cookie Policy.

8. Analytics

We use analytics tools to understand how the Service is used and to improve our offerings. These tools may collect information such as your IP address, browser type, pages visited, and time spent on the Service. Analytics data is typically aggregated and anonymized.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data, subject to legal retention requirements
Portability: Request your data in a structured, machine-readable format
Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails or your account settings
Cookie Preferences: Manage cookie settings through your browser or our cookie consent tool

To exercise any of these rights, contact us at support@streamsnip.io. We will respond within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected data from a child under 18, we will promptly delete it.

12. For EEA/UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have additional rights under the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal data is:
StreamSnip LLC
Email: legal@streamsnip.io

Legal Bases for Processing

We process your personal data on the following legal bases:

Consent: Where you have given us explicit consent to process your data (e.g., marketing communications, analytics cookies)
Contractual Necessity: Where processing is necessary to perform our contract with you (e.g., providing the Service, processing payments, managing your account)
Legitimate Interest: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights (e.g., improving the Service, fraud prevention, security)
Legal Obligation: Where processing is necessary to comply with a legal obligation (e.g., tax reporting, responding to lawful requests)

Your GDPR Rights

Under the GDPR, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete personal data
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention requirements
Right to Restriction of Processing: Request that we restrict the processing of your personal data in certain circumstances
Right to Data Portability: Request your personal data in a structured, commonly used, machine-readable format and transmit it to another controller
Right to Object: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes
Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates the GDPR

To exercise any of these rights, contact us at legal@streamsnip.io. We will respond within 30 days (or sooner as required by law).

International Data Transfers

Your personal data may be transferred to and processed in the United States. For transfers of personal data outside the EEA/UK, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure an adequate level of data protection.

13. For California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Categories of Personal Information Collected

We collect the following categories of personal information:

Identifiers: Name, email address, username, IP address, unique device identifiers
Commercial Information: Subscription plan, purchase history, billing information
Internet/Electronic Activity: Browsing history on our Service, pages visited, features used, interaction data
Audio/Visual Information: Stream content, video files, and clips you submit for processing
Professional Information: Streaming platform usernames and profiles
Inferences: Preferences and usage patterns derived from the above categories

Your CCPA Rights

Right to Know: You may request that we disclose what personal information we have collected, used, disclosed, and sold about you in the preceding 12 months
Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions
Right to Opt-Out of Sale or Sharing: You may opt out of the sale or sharing of your personal information
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Do Not Sell or Share My Personal Information

StreamSnip does not sell your personal information to third parties. We do not share your personal information for cross-context behavioral advertising purposes. If this changes in the future, we will update this policy and provide a clear mechanism to opt out.

How to Exercise Your Rights

To exercise your CCPA rights, you may:

Email us at legal@streamsnip.io
Email us at support@streamsnip.io

We will verify your identity before processing your request and respond within 45 days as required by law.

14. Sub-Processors

We use the following third-party sub-processors to operate the Service:

Sub-Processor	Purpose	Location
Vercel	Website hosting and content delivery	United States
Railway	API hosting and backend infrastructure	United States
Stripe	Payment processing and billing	United States
Google Fonts	Typography / web font delivery	United States

We will update this list if we add or change sub-processors and will provide notice where required by law.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on the Service and updating the "Last updated" date. Your continued use of the Service constitutes acceptance of the updated policy.

16. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

support@streamsnip.io