Refund Policy

Last updated: March 16, 2026

StreamSnip is operated by StreamSnip LLC. For legal inquiries, contact legal@streamsnip.io

At StreamSnip, we want you to be completely satisfied with our Service. This Refund Policy outlines the circumstances under which refunds may be issued for paid subscriptions.

1. 7-Day Money-Back Guarantee

All new paid subscriptions are covered by a 7-day money-back guarantee. If you are not satisfied with the Service for any reason, you may request a full refund within 7 days of your initial purchase. This guarantee applies to:

First-time subscribers on any paid plan (monthly or annual)
Users upgrading to a paid plan for the first time

To request a refund under this guarantee, contact us at support@streamsnip.io within 7 days of your initial payment. Refunds will be processed to the original payment method within 5-10 business days.

2. No Refunds on Partial Months

After the 7-day money-back guarantee period has passed:

Monthly Subscriptions: No refunds are issued for partial months. If you cancel your subscription mid-cycle, you will retain access to paid features until the end of your current billing period. No prorated refund will be provided for the remaining days.
Annual Subscriptions: No refunds are issued for partial years after the 7-day guarantee period. If you cancel an annual subscription, you will retain access until the end of the annual billing period.

3. Renewal Refunds

If your subscription automatically renews and you did not intend to continue, you may request a refund within 48 hours of the renewal charge, provided you have not actively used the Service during the new billing period. Contact us promptly at support@streamsnip.io.

4. Plan Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan, no refund is issued for the difference. The downgrade will take effect at the start of your next billing cycle, and you will continue to have access to the higher-tier features until then.

5. Service Issues

If you experience significant service disruptions or technical issues that prevent you from using the Service, we may, at our discretion, issue a partial or full refund or extend your subscription. Please contact us with details of the issue so we can investigate.

6. Exceptions

Refunds will not be issued in the following cases:

Accounts terminated for violation of our Terms of Service
Dissatisfaction with AI-generated output quality (as AI results vary and are not guaranteed)
Failure to cancel before a renewal date (outside the 48-hour renewal window)
Requests made after the applicable refund period has expired

7. How to Request a Refund

To request a refund, please email us at support@streamsnip.io with the following information:

Your account email address
Date of purchase
Reason for the refund request

We aim to respond to all refund requests within 2 business days.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card provider. Filing a chargeback without first contacting us may result in your account being suspended. We are happy to work with you to resolve any billing concerns.

9. Contact Us

If you have questions about this Refund Policy, please reach out to us at:

support@streamsnip.io